At Hangzest, we want you to be happy with your purchase.

Due to food safety regulations, we cannot accept returns for change of mind on opened food or drink products.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

Once reviewed, we may offer:

A replacement product
A refund
Store credit

depending on the circumstances.

Change of Mind

We do not offer refunds for change of mind on opened products.

Unopened products may be eligible for return at our discretion. Return shipping costs are the customer’s responsibility unless the product was supplied incorrectly.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

If a product has a major fault or does not meet consumer guarantees, you are entitled to the remedies provided under Australian Consumer Law.